Please feel free to go through our Returns and Refund policy so that we can assist you better.
The following terms are applicable for any products that you purchased with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to C.O.S.S Foundation.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to C.O.S.S Foundation, accessible from https://cossfoundation.com/
- You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- If you receive a damaged gift box, we’re here to assist you promptly. Simply email your returns and replacement queries to support@cossfoundation.com within 24 hours of delivery. Please ensure to include an unboxing video as evidence of your claim to expedite the process. Your satisfaction is our priority, and we appreciate your cooperation in resolving any issues efficiently.
- Our commitment to serving you extends to ensuring the quality of our products. Please note that damage claims must be supported by video proof at the time of unboxing to be considered valid. When submitting a claim, kindly provide your order number and attach an image of the received item for our assessment. Additionally, ensure that the product remains unused and in its original condition. This helps us maintain transparency and uphold our standards of service. Thank you for your cooperation.
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By Email: support@cossfoundation.com